打破网络限制，畅享全球高速连接 Break Through Limits — Fast Global Access

Complete Free Trial Process (6 Steps):

1. Download and install: Get the client from our official website or app store — installation takes about one minute.
2. Register an account: Sign up with your phone number or email. Free trial access activates automatically with no payment method required.
3. Select a server node: Browse the global node list after login; the system intelligently recommends the optimal node based on your network environment.
4. One-tap connection: Tap to connect — a stable, high-speed channel is established within seconds.
5. Full feature access during trial: Enjoy unlimited data, global node access, and proprietary protocol acceleration — same quality as paid users.
6. After the trial: You may choose to upgrade to a paid plan or continue with the free basic mode at no cost — no charges will be incurred automatically.

Auto-Renewal Explained (6 Steps):

1. Free trial does NOT auto-convert: Our free trial is completely independent — no automatic charges will ever occur after the trial ends. This is our fundamental commitment.
2. Renewal only applies to paid plans: Auto-renewal only activates when you voluntarily purchase a paid plan, with clear labeling of renewal terms and amounts on the purchase page.
3. Check subscription status: Log in and go to "My Account" → "Subscription Management" to view your current plan, expiration date, and renewal status at any time.
4. Cancel auto-renewal: Find the "Auto-Renewal" toggle in Subscription Management — switch it off to cancel the next auto-payment. The change takes effect immediately.
5. Impact after cancellation: Canceling auto-renewal does NOT affect your current paid period. You retain full access until the plan expires, after which service stops automatically.
6. Need help? Contact online support anytime — we will assist you in completing the cancellation within 2 hours, ensuring your rights are fully protected.

Complete Refund Process (6 Steps):

1. Confirm eligibility: All paid plans include a 7-day unconditional refund guarantee — apply within 7 days of purchase, regardless of usage duration.
2. Access refund portal: Log in and go to "My Account" → "Order History", find the order to refund, and click "Request Refund" to enter the application process.
3. Provide reason (optional): Briefly describe the reason for your refund — this is optional and helps us improve, but does not affect the approval outcome.
4. Submit and await review: A refund ticket is automatically generated upon submission. Our support team will review and process it within 2 hours on business days.
5. Refund arrival time: After approval, funds are returned to your original payment method — Alipay/WeChat Pay typically within 1-3 business days; bank cards may take 3-7 business days.
6. Post-refund status: Upon successful refund, your account reverts to the free basic mode with paid benefits terminated immediately. You may repurchase anytime without restrictions.

Platform Compatibility & Device Support (6 Points):

1. Windows: Supports Windows 10 and above, with a lightweight installer (~15MB) compatible with both 64-bit and 32-bit architectures.
2. macOS: Supports macOS 11 Big Sur and above, natively adapted for Apple Silicon (M-series) and Intel processors, available as a DMG package.
3. iOS: Available on the App Store globally, supports iOS 14 and above, fully optimized for all iPhone and iPad models.
4. Android: Available on Google Play and major app stores, supports Android 8.0 and above, covering all mainstream phone brands.
5. Simultaneous devices: Monthly plan supports 2 devices, Quarterly supports 3, Annual supports 5. Seamlessly switch between platforms with one account.
6. Cross-platform account: One account works across all platforms — no need for multiple purchases. Install on your phone and computer with the same login for effortless cross-device use.

Six Key Differences Explained:

1. Protocol level: We use a self-developed proprietary protocol — not standard OpenVPN or WireGuard. This effectively evades deep packet inspection and protocol fingerprinting, significantly reducing blocking risks.
2. Acceleration mechanism: Unlike basic VPNs that merely forward traffic, our built-in intelligent acceleration engine auto-selects optimal transmission paths based on real-time network conditions, dramatically improving page load speeds and video buffering.
3. Stability guarantee: Our protocol has been continuously optimized over 8 years, with deep adaptation for long-duration scenarios like online meetings and virtual classrooms — dropout rates are far lower than typical VPNs.
4. Privacy protection: We enforce a strict zero-log policy — no collection, storage, or upload of any user activity data. The proprietary protocol itself adds an extra layer of traffic obfuscation that standard VPNs lack.
5. Ease of use: A minimalist one-tap connection experience with no complex configuration required; many regular VPNs demand manual protocol parameter tweaking that frustrates average users.
6. Cross-platform consistency: Unified user experience and full feature parity across Windows, macOS, iOS, and Android — one account for all. Regular VPNs often deliver fragmented experiences across platforms.

Troubleshooting Unstable Connections (6 Steps):

1. Switch server nodes: Manually select a different node in the client — nodes display real-time load and latency data. Choosing a low-load, low-latency node often resolves issues immediately.
2. Check local network: Verify Wi-Fi or mobile data signal strength. Try restarting your router or switching networks (e.g., from Wi-Fi to mobile data) to rule out local network problems.
3. Update the client: Ensure you're using the latest version. We continuously release optimization updates — older versions may have known compatibility issues. Check the official website or app store for updates.
4. Adjust protocol mode: In client settings, try switching between acceleration modes (e.g., Smart Mode, Global Mode). Different modes may perform differently under various network conditions — find the best fit.
5. Disable conflicting software: Some security software or system firewalls may conflict with the acceleration service. Temporarily disable them to test, and if confirmed, add our app to the whitelist.
6. Contact technical support: If none of the above resolves the issue, reach out via the in-app "Help & Feedback" or online support. Provide your network environment description and screenshots — our tech team will perform one-on-one diagnostics.